Ellie’s Privacy Policy
Privacy Policy
Effective Date: 8/1/2025
Last Updated: 8/1/2025
At Mayday, LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us when you use Ellie, our AI-powered executive assistant. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
1. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, and other identifiers you provide when signing up or interacting with Ellie.
Usage Data: Information about how you interact with Ellie, including emails, communications, tasks, settings, and other service-related activity.
Device and Technical Data: IP address, browser type, operating system, and log files.
SMS/Phone Data: If you opt in, we collect and process your mobile number for reminders, follow-ups, and status updates.
2. How We Use Information
We use your information to:
- Provide, maintain, and improve Ellie’s services
- Send reminders, follow-ups, and updates via email, SMS, or automated phone calls
- Personalize your experience and help Ellie adapt to your workflow
- Communicate with you about your account, including billing, support, and service updates
- Comply with legal obligations
3. SMS/Text Messaging Consent
By enrolling in Ellie Pro, you consent to receive recurring SMS messages and/or automated calls related to task reminders, status updates, and other Ellie services from Mayday, LLC.
Message Frequency: Varies based on your usage.
Charges: Message and data rates may apply depending on your mobile carrier.
Opt-Out: You may opt out at any time by replying STOP to an SMS message.
Help: For help, reply HELP or contact info@mayday.pro.
Your consent to receive SMS messages is not a condition of purchase.
4. Trademark Notice
“Ellie,” “Ellie Pro,” and related Ellie branding, including ellie@yoursecretary.ai, are trademarks, service marks, or brand assets of Mayday, LLC. Any use of these names, marks, or identifiers in connection with our services, communications, or branding identifies products or services provided by Mayday, LLC.
5. Sharing of Information
We do not sell your personal information. We may share data with:
Service Providers: Trusted vendors that support hosting, analytics, messaging, and customer support.
Legal Obligations: If required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Data Security
We use industry-standard encryption and security practices to protect your data. However, no method of electronic storage or transmission is 100% secure.
7. Data Retention
We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your data
- Restrict or object to certain processing
- Request a copy of your data
To exercise your rights, contact info@mayday.pro.
9. Cookies and Tracking
We may use cookies, pixels, and analytics tools to improve our service and personalize user experience. You may disable cookies in your browser settings, though some features may not function properly.
10. Children’s Privacy
Ellie is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Links to Third-Party Sites
Our service may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Mayday, LLC
Email: info@mayday.pro
Website: yoursecretary.ai