Ellie’s Privacy Policy

Privacy Policy

Effective Date: 8/1/2025
Last Updated: 8/1/2025

At Mayday, LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us when you use Ellie, our AI-powered executive assistant. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and other identifiers you provide when signing up or interacting with Ellie.
  • Usage Data: Information about how you interact with Ellie, including emails, communications, tasks, and settings.
  • Device & Technical Data: IP address, browser type, operating system, and log files.
  • SMS/Phone Data: If you opt-in, we collect and process your mobile number for reminders, follow-ups, and status updates.

2. How We Use Information

We use your information to:

  • Provide, maintain, and improve Ellie’s services.
  • Send reminders, follow-ups, and updates via email, SMS, or automated phone calls.
  • Personalize your experience and ensure Ellie adapts to your workflow.
  • Communicate with you about your account, including billing, support, and service updates.
  • Comply with legal obligations.

3. SMS/Text Messaging Consent

By enrolling in Ellie Pro, you consent to receive recurring SMS messages and/or automated calls related to task reminders, status updates, and other Ellie services from Mayday, LLC.

  • Message Frequency: Varies based on your usage.
  • Charges: Message and data rates may apply depending on your mobile carrier.
  • Opt-Out: You may opt out anytime by replying STOP to an SMS message.
  • Help: For help, reply HELP or contact ellie@psr.tech.

Your consent to receive SMS messages is not a condition of purchase.

4. Sharing of Information

We do not sell your personal information. We may share data with:

  • Service Providers: Trusted vendors that support hosting, analytics, messaging, and customer support.
  • Legal Obligations: If required by law, regulation, or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We use industry-standard encryption and security practices to protect your data. However, no method of electronic storage is 100% secure.

6. Data Retention

We retain your information as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Request a copy of your data.

To exercise your rights, contact ellie@psr.tech.

8. Cookies & Tracking

We may use cookies, pixels, and analytics tools to improve our service and personalize user experience. You may disable cookies in your browser settings, though some features may not function properly.

9. Children’s Privacy

Ellie is not directed at children under 13, and we do not knowingly collect data from them.

10. Links to Third-Party Sites

Our service may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

12. Contact Us

If you have questions, please contact us:

Mayday, LLC
Email: ellie@psr.tech
Website: https://yoursecretary.ai